Bilingual (French/English) Customer Service Position in the Plainville Area!
Mon - Thurs. 9:30 - 6PM, and Fri. 8:30 - 5PM.
$13.25 per hour.
Answering incoming phone calls (average of 70 calls per day once fully trained)
Enter orders via phone in order, faxed order, or emailed order
Follow up on customer inquiries
Issue call tags
Issue RMAs for return of product
Trace shipments to customers
Process back order reports for major distributors
Continually maintain working knowledge of all company product, services, and promotions
Support our telesales account managers with administrative duties as needed
Bilingual in French /English (both written and spoken in clear and grammatically correct use)
Previous office environment experience at least 1 year
Strong work ethic and excellent attendance record
Strong attention to detail
Accuracy with entering orders
Ability to multi-task
Ability to work in a fast paced environment\
Working knowledge of Microsoft Word, Excel, and Outlook